Customer Service

At the heart of our custom cabinetry business is a commitment to quality, communication, and customer satisfaction. Every project we create is built with care, precision, and respect for your home and vision. Below you’ll find information about our process, policies, and how we support you before, during, and after your project.

Our Commitment to You

We believe custom cabinetry is more than just woodworking — it’s a partnership. From the first consultation to final installation, we strive to provide a smooth, transparent, and enjoyable experience. Our goal is to deliver beautiful, functional pieces that are built to last and tailored specifically to you.

Communication & Project Updates

Clear communication is important to us. You can expect:

Timely responses to emails and calls
Honest timelines and progress updates
Open discussions about design, materials, and changes

If questions or concerns arise at any point, we encourage you to reach out — we’re here to help.

Design & Custom Orders

All of our cabinetry and woodworking projects are custom-made. Because of this:

Designs are carefully reviewed and approved before production begins
Changes requested after approval may affect pricing and timelines
Natural variations in wood grain, color, and texture are part of what makes each piece unique

We take great care to ensure your final product reflects the agreed-upon design and craftsmanship standards.

Pricing & Payments

Pricing is based on materials, design complexity, and labor. Estimates are provided upfront whenever possible. Payment schedules and terms will be clearly outlined before work begins so there are no surprises.

Timelines & Scheduling

Custom work takes time. Project timelines depend on design approval, material availability, and current workload. While we always aim to meet estimated completion dates, occasional delays may occur due to factors beyond our control. We will keep you informed every step of the way.

Installation & Care

Professional installation ensures your cabinetry fits properly and functions as intended. Once installed, we are happy to provide guidance on:

Proper care and maintenance
Cleaning recommendations
Long-term use and preservation

Questions or Concerns

Your satisfaction matters to us. If you have concerns about your project or finished piece, please contact us promptly so we can address them. We take pride in our work and will always strive for a fair and thoughtful resolution.

Contact Us

Have a question or need assistance?
? Email us at: woodcraftdesigncompany@gmail.com
? Call or text: (253)778-6874

We appreciate the opportunity to create something truly special for your home. Thank you for trusting us with your custom cabinetry needs.